These Terms of Service ("Terms") govern your use of RZUP.ai's AI-powered sports coaching platform. By using our services, you agree to be bound by these Terms and our Privacy Policy.

1. Acceptance of Terms

By accessing or using RZUP.ai ("Service," "Platform," "we," "us," or "our"), you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

RZUP.ai provides an AI-powered platform for sports coaching, team building, and athlete development. Our services include:

AI Voice Coach: Interactive coaching conversations tailored to your sport and position
Smart Playbook Assistant: AI-powered explanations of plays, formations, and responsibilities
Position-Specific Quizzes: Customized assessments across 12+ sports
Sports Psychology Support: Mental performance coaching and anxiety management tools
Progress Tracking: Performance analytics for athletes and coaches
Team Communication: Secure messaging and announcement systems
Educational Resources: Sports-specific content and best practices

3. User Accounts and Age Requirements

3.1 General Account Creation

To use our Service, you must create an account. You agree to:

Provide accurate, current, and complete information
Maintain and update your account information
Keep your password secure and confidential
Accept responsibility for all activities under your account

3.2 Age Requirements

Users 13 and Older:

May create accounts independently and use all Service features
By creating an account, you confirm you are 13 or older

Users 12 and Under:

Must provide parent/guardian email address during registration
Parent/guardian will receive our Terms of Service and Privacy Policy for review
No account restrictions - full access to all features immediately
Parent/guardian email used for important communications and updates

3.3 Payment and Parental Responsibility

Credit Card Usage:

Users under 18 using parent/guardian credit cards represent that they have permission to do so
Parents/guardians are responsible for all charges on their payment methods
By allowing use of their payment method, parents/guardians agree to these Terms and our Privacy Policy
Parents may contact support@rzup.ai to modify or cancel subscriptions at any time

Parental Oversight:

Parents/guardians may contact us at any time to:

Review their child's account activity
Modify privacy settings
Request account deletion
Ask questions about our safety measures

4. User Roles and Responsibilities

4.1 Athletes

Use the platform for legitimate sports development and learning
Maintain respectful communication with coaches and teammates
Follow team guidelines and platform community standards

4.2 Coaches

Supervise team members' platform usage appropriately
Maintain professional conduct in all interactions
Report safety concerns or inappropriate behavior immediately
Ensure team content is appropriate for all age groups

4.3 Parents/Guardians

Monitor minor children's platform usage when desired
Maintain current contact information for important updates
Contact support@rzup.ai with any questions or concerns

4.4 Team Administrators

Manage team roster and user permissions responsibly
Ensure compliance with league/organization policies
Maintain appropriate supervision of participants

5. Acceptable Use Policy

5.1 Permitted Use

You may use our Service for legitimate sports coaching, training, and team building purposes in accordance with these Terms.

5.2 Prohibited Activities

You agree not to:

Use the Service for any unlawful purpose
Harass, bully, abuse, or threaten other users
Share inappropriate, offensive, discriminatory, or harmful content
Attempt to gain unauthorized access to systems or other users' accounts
Distribute malware, viruses, or other harmful code
Use automated systems without written permission
Engage in inappropriate communication with minors
Share content unsuitable for the age groups present on the platform
Create fake accounts or impersonate others
Interfere with other users' enjoyment of the Service

6. Safety and Monitoring

6.1 Content Safety

AI-powered content filtering for age-appropriate material
Human moderation of team communications when necessary
Regular safety audits and policy compliance reviews
Immediate response protocols for safety concerns

6.2 Reporting

In-platform reporting tools for inappropriate behavior
Direct contact with support@rzup.ai for urgent safety issues
Investigation of all reported concerns within 24 hours
Collaboration with parents and organizations as appropriate

7. Subscription and Payment

7.1 Subscription Plans

We offer various subscription plans for teams, organizations, and individual users. Current plans and pricing are available at rzup.ai/pricing.

7.2 Payment Terms

Subscriptions billed monthly or annually in advance
All fees are non-refundable except as required by law
Price changes require 30 days' advance notice to existing subscribers
Failed payments may result in service suspension after grace period
Team administrators responsible for all charges on their accounts

7.3 Free Trial

Free trials available for new users (terms specified at signup)
Educational discounts available for schools and non-profit youth organizations

8. Intellectual Property Rights

8.1 RZUP.ai Property

All RZUP.ai content, features, functionality, software, and technology are owned by us and protected by intellectual property laws.

8.2 User Content

You retain ownership of content you create or upload
You grant us a limited license to use, store, process, and display your content to provide our services
You represent that you have all necessary rights to share your content

8.3 AI-Generated Content

AI coaching content is provided for educational and training purposes
We make no warranties about the accuracy or suitability of AI-generated advice
Users should consult qualified coaches and sports professionals for important decisions
AI responses supplement, but do not replace, human coaching and judgment

8.4 Team Data Protection

Teams retain ownership of their playbooks, strategies, and proprietary information
We implement strict confidentiality measures to protect team data
Team data will not be shared with competing teams or organizations

9. Privacy and Data Protection

Your privacy is fundamental to our service. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms. Key protections include:

Enhanced protections for users under 18
Parental control over minor children's data
Secure processing of voice interactions (not permanently stored)
COPPA, GDPR, and CCPA compliance
Regular security audits and data protection measures

10. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may perform:

Scheduled maintenance with advance notice
Emergency updates or repairs as needed
Service improvements and feature updates
Modifications to features with reasonable notice

11. Account Termination

11.1 Termination by You

You may terminate your account at any time through account settings or by contacting support@rzup.ai
Parents may request termination of minor children's accounts
Team administrators may remove team members from their organization

11.2 Termination by Us

We may suspend or terminate accounts for:

Violation of these Terms or our policies
Failure to pay required fees after grace period
Fraudulent or harmful activities
Safety concerns involving any users
Extended periods of inactivity (with advance notice)

11.3 Effect of Termination

Immediate cessation of Service access
Data deletion according to our retention policies
Continued application of provisions that should survive termination

12. Disclaimers and Limitations

12.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.2 AI Coaching Disclaimer

AI coaching supplements, but does not replace, qualified human coaching
Users should consult qualified professionals for sports medicine and injury prevention
AI responses are based on general sports knowledge and may not apply to specific situations
We are not responsible for sports-related injuries or performance outcomes

12.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, costs, or expenses arising from:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another party
Your content or actions on the platform

14. Dispute Resolution

14.1 Informal Resolution

Before pursuing formal legal action, parties agree to attempt informal resolution by contacting support@rzup.ai.

14.2 Governing Law

These Terms are governed by the laws of the State of Oregon. Any legal proceedings must be brought in the state or federal courts located in Portland, Oregon.

15. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated through:

Email notifications to all registered users
Prominent notices within the RZUP.ai platform
Updated Terms posted at rzup.ai/terms
Special notification to parents of users under 13

Continued use of the Service after changes constitutes acceptance of new Terms.

16. Contact Information

For questions about these Terms or any aspect of our Service:

General Support:

Email: support@rzup.ai

Mail: RZUP.ai Support Team, 5642 La Mesa Ct., Lake Oswego, OR 97035

Response Time: Within 24 hours for general inquiries, within 2 hours for safety concerns

Emergency Safety Issues:

Email: support@rzup.ai (mark subject as "URGENT - SAFETY")

Important Notice for Parents and Guardians:

If your child is using RZUP.ai, you have the right to review their account, modify privacy settings, and request account termination at any time by contacting support@rzup.ai.

Youth Safety Commitment:

RZUP.ai is committed to providing a safe, educational environment for young athletes with appropriate content monitoring and immediate response procedures for any safety concerns.

These Terms constitute the entire agreement between you and RZUP.ai regarding use of our Service.

RZUP.ai Terms of Service

Important Legal Information

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