RZUP.ai Privacy Policy

1.1 Account and Profile Information

• User Details: Name, email address, password, age (for age-appropriate content), and profile photo
• Role Information: Coach, athlete, parent, or team administrator designation
• Team Information: Team name, sport, league/organization, season, and roster details
• Contact Information: Phone number, emergency contacts (for minors), and communication preferences

1.2 Sports and Coaching Data

• Playbook Information: Play names, formations, strategies, and position-specific responsibilities
• Performance Data: Quiz scores, progress tracking, skill assessments, and learning milestones
• Voice Interactions: Audio recordings of conversations with AI coach (processed and not permanently stored)
• Session Data: Coaching session duration, topics discussed, questions asked, and AI responses
• Sports Psychology Data: Anxiety management progress, mental resilience exercises, and confidence-building metrics

1.3 Usage and Technical Information

• Platform Activity: Feature usage, session frequency, quiz attempts, and engagement patterns
• Technical Data: IP address, device type, browser information, operating system, and app version
• Analytics Data: Click patterns, navigation paths, time spent on features, and performance metrics

1.4 Communication Data

• Team Messages: Communications between coaches and athletes, team announcements, and group discussions
• Support Requests: Help desk inquiries, feedback submissions, and technical support interactions
• Parent Communications: Updates and progress reports shared with parents/guardians of minor athletes

2.1 Core Coaching Services

• Provide personalized AI coaching tailored to your sport, position, and skill level
• Deliver age-appropriate sports psychology support and mental performance coaching
• Generate customized quizzes and assessments for skill development
• Create playbook explanations and visual diagrams for better understanding
• Track progress and provide performance insights to athletes and coaches

2.2 Platform Enhancement and Safety

• Improve AI coaching algorithms and response accuracy
• Develop new sports-specific features and content
• Ensure age-appropriate interactions and content delivery
• Monitor platform usage for safety and appropriate conduct
• Conduct research to enhance coaching effectiveness

2.3 Communication and Support

• Facilitate team communication between coaches, athletes, and parents
• Send important platform updates, safety notifications, and feature announcements
• Provide technical support and customer service
• Share educational content and best practices for coaches
• Deliver progress reports and achievement notifications

2.4 Legal and Safety Compliance

• Ensure compliance with youth sports safety regulations
• Protect minors from inappropriate content or interactions
• Prevent platform abuse and maintain community standards
• Meet legal obligations regarding educational technology and child protection
• Enforce Terms of Service and community guidelines

3.2 Authorized Information Sharing

4.1 Technical Safeguards

• Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Multi-factor authentication and role-based access limitations
• Infrastructure Security: SOC 2 Type II compliant cloud hosting with AWS/Google Cloud
• Regular Audits: Quarterly security assessments and penetration testing
• Data Backup: Automated, encrypted backups with disaster recovery protocols

4.2 Youth Protection Measures

• Age verification systems to ensure appropriate content delivery
• Enhanced privacy protections for users under 18
• Parental consent mechanisms for accounts of minors
• Content filtering to prevent inappropriate material
• Monitoring systems to detect and prevent harmful interactions

4.3 AI Voice Processing Security

• Voice data processed in real-time and not permanently stored
• End-to-end encryption during voice conversations
• Automatic deletion of temporary audio files after processing
• No voice pattern recognition or biometric storage
• AI model training conducted on anonymized, aggregated data only

5.1 Account Management Rights

• Access: Review all personal information in your account
• Correction: Update inaccurate or incomplete information
• Deletion: Request permanent deletion of your account and data
• Data Export: Download your information in a portable format
• Communication Control: Opt-out of non-essential emails and notifications

5.2 Parental Rights (For Minor Athletes)

• Consent Management: Grant or revoke consent for data collection
• Access Control: View and manage your child's account information
• Activity Monitoring: Review your child's platform usage and interactions
• Data Deletion: Request deletion of your child's account and data
• Communication Oversight: Control how RZUP.ai communicates with your child

5.3 GDPR Rights (EU Residents)

Under the General Data Protection Regulation, you have additional rights:

• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of personal data ("right to be forgotten")
• Right to Restrict Processing: Limit how we process your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Revoke consent for data processing activities

5.4 CCPA Rights (California Residents)

Under the California Consumer Privacy Act, you have the right to:

• Know what personal information is collected and how it's used
• Request deletion of personal information
• Opt-out of the sale of personal information (we don't sell data)
• Non-discrimination for exercising your privacy rights

6.1 Retention Periods

• Active Accounts: Data retained while account is active and for legitimate business purposes
• Inactive Accounts: Account data deleted after 2 years of inactivity (with 30-day notice)
• Minor Athletes: Data deleted within 1 year after reaching age of majority or account closure
• Voice Interactions: Audio data deleted immediately after AI processing (not stored)
• Analytics Data: Aggregated, anonymized data retained for 3 years for platform improvement

6.2 Legal Retention Requirements

Some data may be retained longer when required by:

• Legal obligations and regulatory compliance
• Active legal proceedings or investigations
• Legitimate business interests (fraud prevention, safety)
• Parental consent records (retained until child reaches majority)

8.1 Age Requirements and Protections

• Platform designed for users of all ages with enhanced protections for minors
• Users under 13 require verifiable parental consent (COPPA compliance)
• Users 13-17 have additional privacy protections and parental notification rights
• Age-appropriate content filtering and interaction monitoring

8.2 Parental Consent Process

• Verification: Parents must verify identity through credit card or government ID
• Consent Management: Clear explanation of data collection and use
• Ongoing Control: Parents can modify or revoke consent at any time
• Regular Updates: Annual consent renewal for ongoing data processing

8.3 Enhanced Safety Measures

• AI content filtering to prevent inappropriate material
• Human moderation of team communications
• Automated detection of concerning interactions
• Immediate escalation protocols for safety issues
• Regular safety training for all platform moderators

9.1 Cookie Types

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into platform usage and effectiveness

9.2 Cookie Management

• Cookie consent banner with granular controls
• Cookie preference center accessible from all pages
• Opt-out options for non-essential cookies
• Regular cookie policy updates with user notification

9.3 Third-Party Tracking

• Google Analytics (with IP anonymization enabled)
• Performance monitoring tools (with data minimization)
• Customer support chat widgets
• Payment processing tracking (for fraud prevention)

10.1 AI Data Processing

• AI models trained on anonymized, aggregated coaching data
• Individual conversations not used for model training without explicit consent
• Continuous improvement of coaching algorithms based on platform performance
• Regular bias testing and fairness audits of AI systems

10.2 Automated Decision-Making

• AI coaching recommendations based on performance data and learning patterns
• Automated content filtering for age-appropriate material
• Personalized quiz generation based on skill level and progress
• Right to human review of any automated decisions affecting you

11.1 Update Notification Process

• Email Notification: All registered users notified of material changes
• Platform Notices: Prominent announcements within the RZUP.ai platform
• Website Posting: Updated policy posted at rzup.ai/privacy
• Version History: Previous versions available for reference

11.2 Continued Use

Continued use of RZUP.ai after policy changes constitutes acceptance of the updated terms. Users who disagree with changes may delete their accounts before the effective date.

12.1 Privacy Inquiries

For questions about this Privacy Policy or our data practices:

12.2 Data Protection Officer

For GDPR-related inquiries:

12.3 Regulatory Authorities

EU residents may contact their local data protection authority. US residents may contact the FTC or relevant state attorney general.