This Cookie Policy explains how RZUP.ai uses cookies and similar technologies when you visit our website or use our AI-powered sports coaching platform. It explains what these technologies are and why we use them.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be:

Session cookies: Temporary cookies that expire when you close your browser
Persistent cookies: Cookies that remain on your device for a set period or until deleted
First-party cookies: Set by the website you're visiting (RZUP.ai)
Third-party cookies: Set by external services we use

2. How We Use Cookies

We use cookies for several purposes to enhance your sports coaching experience:

2.1 Essential Cookies

These cookies are necessary for our platform to function properly. They enable core functionality such as:

User authentication and account management
Security features and fraud prevention
Load balancing and performance optimization
Remembering your login status and team settings
AI voice coach session management
Playbook and quiz progress tracking

Note: Essential cookies cannot be disabled as they are required for the platform to function.

2.2 Analytics Cookies

We use analytics cookies to understand how athletes, coaches, and teams interact with our platform:

Google Analytics: Tracks page views, user behavior, feature usage, and traffic sources
Platform Analytics: Monitors coaching session effectiveness and quiz performance
Performance Monitoring: Ensures optimal AI response times and platform stability

2.3 Functional Cookies

These cookies enhance your sports coaching experience by:

Remembering your sport, position, and team preferences
Storing your dashboard customizations and favorite features
Maintaining your coaching session history and progress
Enabling team communication and collaboration features
Preserving your AI voice coach conversation settings

2.4 Marketing Cookies

With your consent, we may use marketing cookies to:

Show you relevant sports training content and advertisements
Measure the effectiveness of our coaching platform marketing
Personalize content based on your sport and skill level
Track conversions from our educational content and campaigns

3. Specific Cookies We Use

Cookie Name	Purpose	Duration	Type
rzup_session	User authentication and login	Session	Essential
rzup_preferences	User sport, position, and platform settings	1 year	Functional
rzup_team	Team affiliation and role	1 year	Functional
rzup_progress	Coaching and quiz progress tracking	6 months	Functional
_ga	Google Analytics - general analytics	2 years	Analytics
_gid	Google Analytics - session identification	24 hours	Analytics
_gat	Google Analytics - throttling requests	1 minute	Analytics

4. Third-Party Services

We use several third-party services that may set their own cookies to enhance your sports coaching experience:

4.1 Google Services

Google Analytics: Web analytics service to improve our coaching platform
Google Fonts: Web font service for better readability
Google reCAPTCHA: Spam protection service for team communications

4.2 Payment Services

Stripe: Secure payment processing for subscriptions
PayPal: Alternative payment processing option

4.3 Support and Communication

Customer Support Tools: Live chat and help desk functionality
Email Services: Platform notifications and coaching updates

4.4 AI and Performance Services

AI Processing Partners: Secure processing of coaching conversations
Content Delivery Networks: Fast loading of sports content and videos

5. Managing Your Cookie Preferences

5.1 Cookie Consent

When you first visit our website, you'll see a cookie banner asking for your consent to use non-essential cookies. You can:

Accept all cookies for the full RZUP.ai experience
Reject non-essential cookies (some features may be limited)
Customize your preferences by cookie category
Change your preferences at any time through our Cookie Preference Center

5.2 Browser Settings

You can control cookies through your browser settings:

Chrome: Settings > Privacy and security > Cookies and other site data
Firefox: Settings > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Cookies and site permissions

5.3 Opt-Out Options

You can opt out of specific tracking services:

Google Analytics Opt-out
Platform analytics (contact support@rzup.ai)
Marketing communications (unsubscribe links in emails)

6. Impact of Disabling Cookies

Disabling certain cookies may affect your sports coaching experience:

Essential cookies:

The platform may not function properly, and you may not be able to:

Log in to your account
Access AI coaching features
Save your progress and preferences
Use team communication tools

Functional cookies:

You may lose personalized settings such as:

Sport and position preferences
Dashboard customizations
Coaching session history
Team communication preferences

Analytics cookies:

We won't be able to:

Improve our coaching algorithms based on usage data
Optimize platform performance for athletes and coaches
Develop new sports-specific features

Marketing cookies:

You may:

See less relevant sports training content
Receive generic rather than personalized coaching recommendations
Miss updates about new sports and features

7. Youth Privacy and Cookies

7.1 Enhanced Protections for Minors

For users under 18, we implement additional cookie protections:

Limited third-party tracking cookies
Enhanced parental control over cookie preferences
Age-appropriate content personalization only
No behavioral advertising targeting minors

7.2 Parental Controls

Parents/guardians can:

Manage cookie preferences for their child's account
Request information about cookies used for their child
Opt their child out of non-essential cookies
Contact support@rzup.ai for cookie-related questions

8. Data Security and Cookie Protection

We implement strong security measures for cookie data:

Encryption: All cookie data encrypted in transit and at rest
Secure Transmission: HTTPS protocol for all cookie exchanges
Limited Access: Cookie data access restricted to authorized personnel only
Regular Audits: Quarterly reviews of cookie practices and security
Automatic Expiration: Cookies automatically expire according to set timeframes

9. International Cookie Compliance

Our cookie practices comply with:

GDPR (European Union): Consent requirements and user rights
CCPA (California): Consumer privacy and opt-out rights
COPPA (United States): Enhanced protections for children under 13
Other Regional Laws: Compliance with applicable local privacy regulations

10. Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices, technology, or applicable laws. We will notify you of significant changes by:

Updating the "Last Updated" date at the top of this policy
Displaying a prominent notice on our website and platform
Sending email notifications for material changes affecting cookie usage
Requesting renewed consent when required by law

11. Contact Us

If you have questions about our use of cookies or need help managing your cookie preferences, please contact us:

RZUP.ai Support Team

Email: support@rzup.ai

Mail: RZUP.ai Cookie Policy Team, 5642 La Mesa Ct., Lake Oswego, OR 97035

Response Time: Within 24 hours for cookie-related inquiries

For Young Athletes and Parents:

We're committed to protecting the privacy of young athletes. Parents can contact us at any time to discuss cookie settings, request information about data collection, or modify cookie preferences for their child's account.

Cookie Preference Center:

You can modify your cookie preferences at any time by visiting our Cookie Preference Center in your account settings or by contacting support@rzup.ai.

This Cookie Policy is designed to be transparent about our data practices while ensuring the best possible sports coaching experience for athletes of all ages.

RZUP.ai Cookie Policy

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