Legal Information

RZUP.ai Cookie Policy

Effective: August 12, 2025
Last Updated: August 12, 2025

Important Legal Information

This document contains important legal terms that affect your rights and obligations. Please read it carefully. If you have questions, contact our support team at support@rzup.ai.

This Cookie Policy explains how RZUP.ai uses cookies and similar technologies when you visit our website or use our AI-powered sports coaching platform. It explains what these technologies are and why we use them.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be:

  • Session cookies: Temporary cookies that expire when you close your browser
  • Persistent cookies: Cookies that remain on your device for a set period or until deleted
  • First-party cookies: Set by the website you're visiting (RZUP.ai)
  • Third-party cookies: Set by external services we use

2. How We Use Cookies

We use cookies for several purposes to enhance your sports coaching experience:

2.1 Essential Cookies

These cookies are necessary for our platform to function properly. They enable core functionality such as:

  • User authentication and account management
  • Security features and fraud prevention
  • Load balancing and performance optimization
  • Remembering your login status and team settings
  • AI voice coach session management
  • Playbook and quiz progress tracking

Note: Essential cookies cannot be disabled as they are required for the platform to function.

2.2 Analytics Cookies

We use analytics cookies to understand how athletes, coaches, and teams interact with our platform:

  • Google Analytics: Tracks page views, user behavior, feature usage, and traffic sources
  • Platform Analytics: Monitors coaching session effectiveness and quiz performance
  • Performance Monitoring: Ensures optimal AI response times and platform stability

2.3 Functional Cookies

These cookies enhance your sports coaching experience by:

  • Remembering your sport, position, and team preferences
  • Storing your dashboard customizations and favorite features
  • Maintaining your coaching session history and progress
  • Enabling team communication and collaboration features
  • Preserving your AI voice coach conversation settings

2.4 Marketing Cookies

With your consent, we may use marketing cookies to:

  • Show you relevant sports training content and advertisements
  • Measure the effectiveness of our coaching platform marketing
  • Personalize content based on your sport and skill level
  • Track conversions from our educational content and campaigns

3. Specific Cookies We Use

Cookie NamePurposeDurationType
rzup_sessionUser authentication and loginSessionEssential
rzup_preferencesUser sport, position, and platform settings1 yearFunctional
rzup_teamTeam affiliation and role1 yearFunctional
rzup_progressCoaching and quiz progress tracking6 monthsFunctional
_gaGoogle Analytics - general analytics2 yearsAnalytics
_gidGoogle Analytics - session identification24 hoursAnalytics
_gatGoogle Analytics - throttling requests1 minuteAnalytics

4. Third-Party Services

We use several third-party services that may set their own cookies to enhance your sports coaching experience:

4.1 Google Services

  • Google Analytics: Web analytics service to improve our coaching platform
  • Google Fonts: Web font service for better readability
  • Google reCAPTCHA: Spam protection service for team communications

4.2 Payment Services

  • Stripe: Secure payment processing for subscriptions
  • PayPal: Alternative payment processing option

4.3 Support and Communication

  • Customer Support Tools: Live chat and help desk functionality
  • Email Services: Platform notifications and coaching updates

4.4 AI and Performance Services

  • AI Processing Partners: Secure processing of coaching conversations
  • Content Delivery Networks: Fast loading of sports content and videos

5. Managing Your Cookie Preferences

5.1 Cookie Consent

When you first visit our website, you'll see a cookie banner asking for your consent to use non-essential cookies. You can:

  • Accept all cookies for the full RZUP.ai experience
  • Reject non-essential cookies (some features may be limited)
  • Customize your preferences by cookie category
  • Change your preferences at any time through our Cookie Preference Center

5.2 Browser Settings

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions

5.3 Opt-Out Options

You can opt out of specific tracking services:

  • Google Analytics Opt-out
  • Platform analytics (contact support@rzup.ai)
  • Marketing communications (unsubscribe links in emails)

6. Impact of Disabling Cookies

Disabling certain cookies may affect your sports coaching experience:

Essential cookies:

The platform may not function properly, and you may not be able to:

  • Log in to your account
  • Access AI coaching features
  • Save your progress and preferences
  • Use team communication tools

Functional cookies:

You may lose personalized settings such as:

  • Sport and position preferences
  • Dashboard customizations
  • Coaching session history
  • Team communication preferences

Analytics cookies:

We won't be able to:

  • Improve our coaching algorithms based on usage data
  • Optimize platform performance for athletes and coaches
  • Develop new sports-specific features

Marketing cookies:

You may:

  • See less relevant sports training content
  • Receive generic rather than personalized coaching recommendations
  • Miss updates about new sports and features

7. Youth Privacy and Cookies

7.1 Enhanced Protections for Minors

For users under 18, we implement additional cookie protections:

  • Limited third-party tracking cookies
  • Enhanced parental control over cookie preferences
  • Age-appropriate content personalization only
  • No behavioral advertising targeting minors

7.2 Parental Controls

Parents/guardians can:

  • Manage cookie preferences for their child's account
  • Request information about cookies used for their child
  • Opt their child out of non-essential cookies
  • Contact support@rzup.ai for cookie-related questions

8. Data Security and Cookie Protection

We implement strong security measures for cookie data:

  • Encryption: All cookie data encrypted in transit and at rest
  • Secure Transmission: HTTPS protocol for all cookie exchanges
  • Limited Access: Cookie data access restricted to authorized personnel only
  • Regular Audits: Quarterly reviews of cookie practices and security
  • Automatic Expiration: Cookies automatically expire according to set timeframes

9. International Cookie Compliance

Our cookie practices comply with:

  • GDPR (European Union): Consent requirements and user rights
  • CCPA (California): Consumer privacy and opt-out rights
  • COPPA (United States): Enhanced protections for children under 13
  • Other Regional Laws: Compliance with applicable local privacy regulations

10. Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices, technology, or applicable laws. We will notify you of significant changes by:

  • Updating the "Last Updated" date at the top of this policy
  • Displaying a prominent notice on our website and platform
  • Sending email notifications for material changes affecting cookie usage
  • Requesting renewed consent when required by law

11. Contact Us

If you have questions about our use of cookies or need help managing your cookie preferences, please contact us:

RZUP.ai Support Team

Email: support@rzup.ai

Mail: RZUP.ai Cookie Policy Team, 5642 La Mesa Ct., Lake Oswego, OR 97035

Response Time: Within 24 hours for cookie-related inquiries

For Young Athletes and Parents:

We're committed to protecting the privacy of young athletes. Parents can contact us at any time to discuss cookie settings, request information about data collection, or modify cookie preferences for their child's account.

Cookie Preference Center:

You can modify your cookie preferences at any time by visiting our Cookie Preference Center in your account settings or by contacting support@rzup.ai.

This Cookie Policy is designed to be transparent about our data practices while ensuring the best possible sports coaching experience for athletes of all ages.

Need Help?

Have questions about this policy or need assistance with your rights?

Support Team: support@rzup.ai

This document was last updated on August 12, 2025. We may update our legal policies from time to time. Please check this page periodically for changes.

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